Terms of Service

Welcome to Coachd. These Terms of Service (the "Terms") govern your use of the Coachd website at getcoachd.ai, our mobile and web applications, and all related services (together, the "Platform"), operated by Coachd LLC, a Wyoming limited liability company ("Coachd," "we," "us," "our").

By creating an account, booking a coach, or otherwise using the Platform, you agree to be legally bound by these Terms and our Privacy Policy. If you do not agree, do not use the Platform.

If you are registering as a coach, your relationship with Coachd is governed by the separate Coach Agreement, not these Terms.

1. Eligibility

You must be at least 18 years old to create an account and use the Platform. If you are between 13 and 17, you may use the Platform only with verifiable consent from a parent or legal guardian who agrees to be bound by these Terms on your behalf and takes responsibility for your use. Coachd is not designed for, and does not knowingly collect personal information from, children under 13.

By using the Platform, you confirm that you have full legal capacity to enter into these Terms and that your use of the Platform does not violate any applicable law in your jurisdiction.

2. What Coachd Is and Is Not

2.1 What We Are

Coachd is a marketplace and booking platform that connects clients with independent wellness coaches across fitness and training, nutrition and dietetics, health and wellness, and life and lifestyle coaching. We help you find a coach, book sessions, communicate within bookings, and track outcomes. We process payments through Stripe.

2.2 What We Are Not

• Coachd is not a healthcare provider, medical practice, mental health service, or substitute for licensed medical care.
• Coaches listed on the Platform are independent contractors, not employees of Coachd. We do not provide, supervise, or guarantee the services performed by any Coach.
• Coachd does not endorse any individual Coach. Vetting tier badges (Verified, Coachd Vetted, Coachd Specialist, Founding Coach) reflect our review process at the time they were issued and are not guarantees of outcomes.

2.3 Not Medical Advice

You should consult a licensed healthcare provider before starting any new diet, exercise, supplement, or wellness program, especially if you have a pre-existing medical condition, are pregnant or nursing, or are taking medication.

3. Accounts

3.1 Registration

You must provide accurate, current, and complete information when registering. You are responsible for keeping your password and account credentials confidential and for all activity that occurs under your account.

3.2 Account Use

Your account is for your personal, non-commercial use. You may not share your account, sell or transfer it, or impersonate another person.

3.3 Notifying Us

You agree to notify us promptly at support@getcoachd.ai of any unauthorized use of your account or any breach of security.

3.4 Termination by You

You may close your account at any time from your dashboard. We may keep certain information after closure as described in our Privacy Policy or as required by law.

3.5 Termination by Us

We may suspend or terminate your account for breach of these Terms, fraudulent activity, abusive behavior toward Coaches or staff, or any other reason consistent with these Terms.

4. Intake, Matching, and AI Features

4.1 Intake

The intake quiz collects information about your goals, history, and preferences to help match you with appropriate Coaches. Provide honest, complete information. Withholding relevant medical, mental health, or safety information may result in unsuitable matches and is at your own risk.

4.2 AI Matching

We use AI to suggest Coach matches based on your intake responses. Match suggestions are recommendations, not endorsements. You are free to choose any Coach who matches your needs.

California residents may contact us at privacy@getcoachd.ai to request information about or opt out of automated decision-making as provided under applicable law.

4.3 AI in Communications

Coaches may use AI tools to draft messages, pre-session briefs, and other communications with you. AI-drafted messages are reviewed and approved by your Coach before being sent. The Platform does not auto-send AI messages without Coach approval.

4.4 Limitations of AI

AI output may contain inaccuracies, leave out relevant information, or be unsuitable for your specific situation. Do not rely on AI output for medical, mental health, or other specialized professional decisions.

5. Bookings, Fees, and Payments

5.1 Pricing

Coaches set their own prices. Pricing for each Coach and each service is shown on the Coach's profile and confirmed at checkout.

5.2 Billing Types

Coaches offer Services as one or more of the following:

1. Monthly subscription
2. Session pack
3. Fixed program (for example, a defined number of weeks)
4. Single session

5.3 Payment Processing

Payments are processed by Stripe. By booking, you authorize Coachd and Stripe to charge your selected payment method for the booking amount, plus any applicable taxes and processing fees. Your use of Stripe is also governed by Stripe's terms of service.

5.4 Currency

Prices are displayed in U.S. Dollars (USD) unless otherwise indicated. Currency conversion fees imposed by your card issuer or bank are your responsibility.

5.5 Subscriptions

Monthly subscriptions automatically renew at the end of each billing cycle until canceled. You may cancel at any time from your dashboard. Cancellation takes effect at the end of the then-current billing cycle. We do not refund mid-cycle subscription charges except where required by law.

5.6 Failed Payments

If your payment fails, we may suspend access to your bookings until payment is received. Repeated failed payments may result in account suspension.

6. Cancellations and Refunds

6.1 Coach Cancellation Policy

Each Coach publishes a cancellation policy on their profile. Review the Coach's policy before booking. It controls except where these Terms or applicable law provide otherwise.

6.2 Default Policy

Where a Coach has not published a policy, the following defaults apply:

• Single sessions canceled at least 24 hours in advance: fully refundable.
• Single sessionscanceled with less than 24 hours notice: non-refundable, except at the Coach's discretion.
• Session packs and fixed programs: refundable on a pro-rata basis for unused, unscheduled sessions, less a 10% administrative fee.
• Monthly subscriptions: non-refundable for the current billing cycle but cancelable for future cycles.

6.3 Disputes

If you believe a booking was not delivered as promised, contact us at support@getcoachd.ai within 14 days of the issue. We will mediate between you and the Coach in good faith but cannot guarantee a refund.

6.4 Chargebacks

Initiating a chargeback through your card issuer or bank without first contacting us is a breach of these Terms. We reserve the right to dispute fraudulent chargebacks and recover associated fees.

6.5 No-Shows by Coach

If a Coach fails to attend a scheduled session without rescheduling within a reasonable time, you are entitled to a full refund of that session.

7. Reviews

7.1 Booking-Scoped

Only clients with at least one completed booking with a Coach may submit a review of that Coach.

7.2 Honest Reviews

Reviews must reflect your genuine experience. Do not post false, defamatory, harassing, discriminatory, or paid reviews. Do not accept compensation in exchange for a positive review.

7.3 Moderation

We use AI moderation to flag reviews that may violate these Terms. We may remove reviews that contain prohibited content, but we do not remove reviews simply because they are negative.

7.4 License to Reviews

By posting a review, you grant Coachd a worldwide, perpetual, royalty-free, sublicensable license to display, distribute, reproduce, and use your review in connection with the Platform and its marketing.

8. Messaging

8.1 Booking-Scoped Messaging

The Platform's messaging feature is available to you and your Coach within the scope of an active booking. Coachd may review messaging metadata for safety, abuse prevention, and policy enforcement, as described in the Privacy Policy.

8.2 Off-Platform Contact

Off-platform contact between you and a Coach is at your own risk and outside Coachd's protections, including refund mediation, vetting checks, and Platform safety tools.

9. Prohibited Conduct

You agree not to:

• use the Platform for any illegal purpose or in violation of any law,
• impersonate any person or entity, or misrepresent your affiliation with a person or entity,
• harass, threaten, defame, or abuse any Coach, client, or member of Coachd staff,
• post or transmit content that is unlawful, defamatory, infringing, sexually explicit, or harmful to minors,
• attempt to access the Platform's source code, scrape data, reverse engineer the Platform, or interfere with security,
• use bots, scripts, or automated tools to access or use the Platform except as expressly permitted,
• engage a Coach with the intent to bypass Platform fees by moving the relationship off-Platform,
• use the Platform to provide services that compete with Coachd, or
• transmit malware, spam, or unsolicited promotional content.

10. Intellectual Property

10.1 Platform IP

The Platform, including its software, AI tools, design, logos, branding, content, and trademarks, is owned by Coachd or its licensors and protected by intellectual property laws. You receive a limited, revocable, non-exclusive, non-transferable license to use the Platform for its intended personal purpose. All other rights are reserved.

10.2 Your Content

You retain ownership of content you submit to the Platform (intake responses, messages, reviews, profile photos). You grant Coachd a worldwide, royalty-free, sublicensable license to host, store, reproduce, display, and process your content as needed to operate the Platform and improve our services. We may use aggregate, anonymized data from your content for product improvement, AI training, and research.

10.3 Trademarks

"Coachd," the Coachd logo, and any other Coachd marks are trademarks of Coachd. You may not use them without our prior written permission.

10.4 DMCA and Copyright

If you believe content on the Platform infringes your copyright, send a notice to legal@getcoachd.ai with the information required by 17 U.S.C. Section 512(c)(3).

11. Privacy

Your privacy matters. Our Privacy Policy at getcoachd.ai/legal/privacy explains what information we collect, how we use and share it, and your rights and choices. By using the Platform, you agree to the Privacy Policy.

12. Third-Party Services

The Platform integrates with third-party services, including Stripe (payments), Resend (email delivery), Google (authentication), and Anthropic (AI). Your use of these services is also subject to their own terms and privacy policies. Coachd is not responsible for the acts or omissions of third parties.

13. Disclaimers

13.1 "As Is"

The platform is provided "as is" and "as available." To the maximum extent permitted by law, Coachd disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, and uninterrupted or error-free operation.

13.2 Coach Conduct

We do not warrant the conduct, qualifications, methodology, or services of any Coach. While we operate a vetting framework, our review reflects information available at the time it was issued and is not a guarantee. Your engagement with any Coach is at your own risk.

13.3 Outcomes

We do not guarantee that you will achieve any particular weight, fitness, nutritional, mental health, or other wellness outcome from using the Platform. Outcomes vary based on individual circumstances, effort, and many factors outside our control.

13.4 No Reliance

You acknowledge that any reliance on the Platform, AI suggestions, or Coach communications is at your own risk and that you remain responsible for your own decisions.

14. Limitation of Liability

14.1 Cap

To the maximum extent permitted by law, Coachd's total liability to you in connection with the platform, in aggregate, shall not exceed the greater of (a) the total amount you paid Coachd in platform fees in the six (6) months preceding the event giving rise to the claim, or (b) one hundred U.S. dollars (USD $100).

14.2 Excluded Damages

In no event shall Coachd be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including lost profits, lost data, or personal injury, arising from or related to your use of the platform, even if advised of the possibility.

14.3 Jurisdictional Limits

Some jurisdictions do not allow the exclusion of certain warranties or limitations on liability. Where required by law, the limitations and exclusions in this Section 14 apply only to the extent permitted, and Coachd's liability is limited to the smallest amount permitted.

14.4 Essential Basis

You acknowledge that the disclaimers and limits in Sections 13 and 14 are an essential basis of the bargain between you and Coachd, and that without them Coachd would not be able to offer the Platform at the prices stated.

15. Indemnification

You agree to indemnify, defend, and hold harmless Coachd, its members, officers, employees, agents, and contractors from any third-party claim, loss, liability, or expense (including reasonable attorneys' fees) arising from:

• your use of the Platform,
• your breach of these Terms,
• your violation of any law or third-party right,
• content you submit to the Platform, or
• your interactions with any Coach.

16. Disputes, Arbitration, and Class Action Waiver

16.1 Governing Law

These Terms are governed by the laws of the State of Wyoming, United States, without regard to conflict of laws principles.

16.2 Binding Arbitration

Any dispute arising out of or relating to these Terms, the Platform, or your relationship with Coachd shall be resolved by binding arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules then in effect. Arbitration shall be held in Cheyenne, Wyoming, or by remote hearing, where the parties agree. The arbitrator's decision shall be final and binding.

16.3 Small Claims

Either party may bring an individual action in small claims court for disputes within that court's jurisdiction.

16.4 No Class Actions

You waive any right to participate in a class, collective, or representative action against Coachd. All disputes must be brought individually. If a court finds this waiver unenforceable as to a particular dispute, the entire arbitration provision shall be void as to that dispute, and the dispute shall be resolved in court.

16.5 30-Day Right to Opt Out

You may opt out of the arbitration provision in this Section 16 by sending written notice to legal@getcoachd.ai within 30 days of first agreeing to these Terms. Your notice must include your full name, the email address associated with your account, and a clear statement that you are opting out of arbitration. Opting out does not affect any other provision of these Terms.

16.6 Equitable Relief

Either party may seek injunctive or equitable relief in court for breaches of confidentiality, intellectual property, or anti-circumvention obligations, without first proceeding to arbitration.

17. Changes to These Terms

We may update these Terms from time to time. Material changes will be communicated by email to your account address or by notice on the Platform with at least 30 days advance notice before taking effect. Continued use of the Platform after the effective date is acceptance. If you do not agree to a change, your sole remedy is to stop using the Platform and close your account.

18. General Provisions

18.1 Entire Agreement

These Terms, together with the Privacy Policy and any other policies expressly referenced, are the entire agreement between you and Coachd and supersede all prior agreements or representations.

18.2 Severability

If any provision of these Terms is held unenforceable, the rest shall remain in full force and effect.

18.3 No Waiver

Our failure to enforce any provision is not a waiver of that provision or any other.

18.4 Assignment

You may not assign these Terms. We may assign freely, including in connection with a merger, acquisition, or sale of assets.

18.5 No Third-Party Beneficiaries

These Terms do not create any third-party beneficiary rights.

18.6 Contact

• General support: support@getcoachd.ai
• Legal notices: legal@getcoachd.ai

By using the Platform, you acknowledge that you have read, understood, and agreed to these Terms of Service.